Customer service software ensures your customers are always happy and satisfied with your service. Customers can make or break your success.
Happy customers will always come back and spend more money, while unsatisfied customers will ruin your reputation. That's why customer service is crucial for every business.
Fortunately, the best support desk software can make this possible. Customer service solutions allow you to provide fast response times, positive interactions and ensure customers remain happy.
Customer support tools help you to enhance communication with your customers. Further, it offers you total control over the customer database which includes things such as customer preference, products which they have already bought.
This information helps you handle customer issues easily and offer them the required services. Customer support software is important for both small and large businesses. You can easily access this software on mobile apps or your desktop. The software is very easy to set up and has an intuitive user interface.
Customer support software comes with features such as automation where it automatically replies to customers' emails received outside business hours. The software is integrated into the cloud platform so that your customer live chat support can access the real-time data and updates.
When you want to add live chat customer support software into your business, it is important to consider several things including how much it costs and whether it has all the features your business needs. With so many options available on the market, it's easy to get one that won't suit your business needs. However, this list offers you the best customer service software in 2021.
Ever heard of Freshdesk help desk software? Well, Freshdesk is a popular help desk solution on the market today. It's simple and easy to use. That explains why it's trusted by over 150, 000 companies including Panasonic, HP, and American Express.
Freshdesk software comes with several great features.
Freshdesk software is great if you want to enhance your customer service on a single platform. Therefore, Freshdesk is best for team collaboration and automating your customer service.
If you want to incorporate Freshdesk customer support into your business, the Freshdesk team will help you switch over easily.
2. LiveAgent
With LiveAgent, you will manage all your customer needs from multiple channels in a single platform.
It allows you to merge all communication and support to one place regardless of the location of your customers.
LiveAgent saves you time and increases the profitability of your support team.
It comes with features such as:
Overall, it’s a flexible tool for controlling live customers with live chat support.
3. Zendesk
Zendesk is another popular customer service software on the market today. It boasts of over 150, 000 businesses including giant brands such as Slack, Uber, and Shopify.
Zendesk software provides you all the tools you need to manage your customers. With Zendesk help desk software, you can deliver online live support, voice, WhatsApp, and many more.
The software makes it possible to integrate all of your data sources into a single location. Therefore, when a customer reaches out to you for support, the correct information will automatically show up.
Zendesk software is flexible, so it can fulfill all the needs of your business. Additionally, you can get a customized solution that mirrors your support environment.
Zendesk's full-service support plan has everything you need. However, not every business requires comprehensive support software. If you want something a little basic, Zendesk provides you with an affordable option for a smaller business.
4. Groove
If your business has a long list of email customers and you’re getting questions on different channels, Groove can be an ideal option for you.
It has an interesting team collaboration tool. As such, you can add internal private notes to discussions and assign specific tasks to members of the team.
Groove provides you with the best automation features to improve your customer support. Another prominent feature of Groove is the ability to personalize your knowledge base. This is important for businesses that want to provide customer self-service tools.
5. Gorgias
Gorgias is a customer service software that offers you countless solutions especially in an eCommerce business.
Gorgias achieves that through a simple integration with major eCommerce platforms: Magento, BigCommerce, and Shopify.
Gorgias software offers a clean interface for your customer service reps to address, organize and follow up on tickets. The software centralizes communication across different channels such as live chat, SMS, and email.
If you're running an eCommerce business, and you want to maximize the sales opportunities, then give Gorgias a try.
Every business must prioritize customer support. The market trend of today has significantly changed, where customers are treated like kings. For this reason, having an efficient channel for your customers to contact you, should be the priority of every business.
We hope this guide helps you understand the top customer support software along with helping you pick the right software for your business. New Paragraph