Why Us
Why LiveLine Online?
Why LiveLine Online?
We provide integrated tailored packages of chat software and service. Our local staff are here to support you along the way.
Confidentiality
Confidentiality
We have taken all measures to keep all information appropriately protected.
- Employee confidentiality agreement
- Verification of employees who have access to customer data
- Access to information granted only to employees who need to work with customer data
Local Team
Local Team
Our local operations manager will work with you during the onboarding process to ensure a smooth integrated workflow between us.
Through the internal communication channel we agree on, you make sure that all your business updates are communicated in a timely manner.
Metrics and Reports
Metrics and Reports
We understand the importance of metrics in driving improvements and helping businesses focus on what's important.
Our monthly report highlights defined metrics as well as insights on complaints, customer requirements and expectations. Report Sample.
24/7 Omni-channel Support
24/7 Omni-channel Support
24/7 live chat support provides a balanced middle ground to manage both customer and employee requirements. Most customers aren't ready to wait for 24 hours to get response to their questions. You can choose us to provide support over the weekend or after hours only.
You can provide a consistent multi-channel model across various platforms such as company website, Facebook, Instagram and through new channels that seems to be constantly changing and direct them to one platform.
Training and Fully Managed Services
Training and Fully Managed Services
Working with our assigned local operation manager, we ensure we have a comprehensive and up-to-date product knowledge. A knowledgeable agent means that issues and concerns are solved quickly and effectively, increasing customer satisfaction.
When training agents, you can’t immediately allow them to interact with customers. Pre-training “mock chats” will help us gain familiarity with some of the FAQs and issues that your customers face. These “mock chats” can also be used to train agents on how to cope with difficult customers and circumstances, that's the role of our local operations manager.
Integrations
Integrations
We provide a full integrated packages of chat software and service.
If you're already have one in place, we work on all major help desks and chat platforms such as Zendesk, Shopify, Google Docs, Slack, TiDio, Gorgias, Intercom, Freshdesk and many more.
We follow your current processes for
escalations and feedback. We use a unique user accounts inside your live chat platform or help desk so you can have visibility into everything we do.
All the services you need,
all in one place.
All the services you need,
all in one place.
We offer tailored packages to meet every type of need.
Interested in our services? We’re here to help!
Interested in our services? We’re here to help!
We want to know your needs exactly so that we can provide the perfect solution. Let us know what you want and we’ll do our best to help.
