FAQs
How Does it Work?
- How do I get live chat working on my website?
Our team will take care of the whole process., starting from providing you with full instructions on how to deploy it - just copy and paste - to setting it up and making sure it's ready.
- Why do I need your service?
Business doesn't stop at 5pm - and neither do we. We'll help you capture your website visitors and provide them with the support they need. Customers doesn’t like just flipping pages of the website and not having anybody talk to them in real time. Having a real agent can help your potential customers get answers to all their queries instantly, stay longer on your website, extend their interaction with your brand and convert them into active leads.
- Do you customise the look and add my logo?
Absolutely. We don't just customise the chat window, our agents will be trained to reflect your brand voice in every interaction. We act as an extension of your team - your customers never know the difference.
- Do I have visibility of the chats?
Of course! All chat transcripts can be sent directly to your email or if you like you can have access to the live chat and read it thoroughly.
- How do agents answer questions about my business?
We'll train our agents on your business and questions that are most frequently asked by visitors. We'll have a demo week where we start answering the incoming questions under your supervision. We will not go live until you're comfortable for us to do so.
- What if the agent doesn't know the answer?
There will be a workflow between us so when this happens, we're prepared. For example, if the agent doesn't know the answer, the chat can be escalated immediately to the nominated person mentioned in the workflow.
- Is the information about my business confidential?
Our client's privacy is important to us. We have NDA (None Disclosure Agreement) which will be executed between you and us. We shall not disclose your data except as compelled by law in accordance or as expressly permitted in writing by you.
- What's included in your monthly cost?
Fully managed live chat service, live chat software, assigned local operations manager, reports and insights. All packages include weekends and holidays.
- Where can I find your pricing?
Every business is unique so are our services. As our services are not "one size fits all" approach but tailored to a client's specific needs, please
contact us
for no obligation quote.
